Frequently Asked Questions
Everything you need to know about Mitchell Brands products, shipping, and skincare routines.
Are Mitchell Brands products safe for all skin types?
Yes, our products are formulated with high-quality ingredients suitable for various skin types. However, we recommend performing a patch test before full application or consulting with a dermatologist if you have hypersensitive skin.
How long does it take to see results from the brightening treatments?
Results vary depending on individual skin cycles and the specific product used. Generally, most customers notice a visible improvement in skin tone and texture within 4 to 6 weeks of consistent daily use.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Domestic orders typically process within 1-2 business days and arrive within 3-5 business days. International shipping times vary by location and selected carrier.
Do you offer returns or exchanges on opened beauty products?
Due to the nature of skincare and hygiene standards, we only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
Are Mitchell Brands products tested on animals?
No, Mitchell Brands is committed to ethical beauty. We do not test our products on animals and we work closely with suppliers who uphold these same cruelty-free standards.
How can I track my order once it has been placed?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.